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Cancellation Policy

Cancellation Policy

Customers have the right to cancel their tour with Redeman Buses Ltd trading as "The Original Red Bus Ltd with terms and conditions applied.

1 - Redeman Buses Ltd can cancel a tour at short notice due to mechanical failure and customers will be contacted where possible and offered a new tour date. If  a customer can not fulfill the alternative arrangement then a full refund will be offered. If Alternative arrangement can be fulfilled then the booking will be transferred to the arrange date.

2 - Redeman Buses Ltd can cancel at short notice due to weather conditions and customers will be contacted where possible and offered a new tour date. If  a customer can not fulfil the alternative arrangement then a full refund will be offered. If Alternative arrangement can be fulfilled then the booking will be transferred to the arrange date.

3 - Redeman Buses Ltd could cancel the continuation of any tour during that date / day if weather turns for the worst or mechanical breakdown or accident. Customers will be offered an alternative date to retake the tour or a variable refund depending on how much of the tour was completed.

      Variable refund:

      Percentage of tour completed                                 percentage refund

        0% to 40%                                                                   Full refund

      41% to 75%                                                                   30% refund

      76% to 80%                                                                   20% refund

      81% t0 99%                                                                   10% refund

4 - Customers can cancel their tour up to 24 hours before departure time and a full refund will be offered or an alternative tour can be offered.

5 - Customer cancelling WITHIN 24 hours of the departure time will NOT be offered any refund unless of the following conditions.

     A. If the customer has been hospitalised (Medical report required to receive a refund)  

     B. Ill heath (Doctors report required to receive a full refund)

NOTE - ONLY ONE NEXT OF KIN RELATING TO SECTION 4, SUB SECTION A AND  B WILL BE ENTILED TO A FULL REFUND.     

Meaning of " Short notice " Redeman Buses Ltd have the right to inform customers up to the time of the departure and then will arrange an alternative date. 

                                                                                                                   

 

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